ROADSIDE ASSISTANCE
Travel safe and enjoy peace of mind knowing you’re covered by comprehensive roadside assistance, tailored to your needs. In case something goes wrong on the road, we’re always by your side. Plus, we offer vital information, like retailer opening times, so you’re always up to date. This service is free during the legal guarantee period and can be extended with service plans.
A MECHANIC ALWAYS ON HAND
Punctured tyre? Flat battery? Lost key? ... Don’t worry! One of our highly trained mechanics is always on hand, wherever you are. Plus, if the problem requires workshop assistance, we’ll take responsibility for towing your commercial vehicle to the nearest authorised service point.
YOU’LL NEVER BE WITHOUT A CAR
If we need to keep your vehicle in the workshop for repairs, we’ll provide you with a courtesy vehicle while (subject to certain conditions). Furthermore, if the problem occurs while you’re travelling, we’ll take care of the expenses so you can continue your journey, from taxis to get you to the station to commercial vehicle rental so you can continue on with your trip*.
CLOSER TO HOME
If your vehicle breaks down far from home*, we’ll get you back safely* – along with your travel companions. That includes the cost of a hotel, if you can’t get going again right away, and the return trip to collect your commercial vehicle after it's repaired. And, if the vehicle can’t be repaired within a day, we’ll cover the expense* of getting your vehicle back to you at a later date.
SET FREEDOM IN MOTION!
With FreeToGo, you travel with complete peace of mind, guaranteed by an assistance service 365 days a year, 24 hours a day! The mobility program, dedicated to our customers, ensures the best assistance throughout Europe. Wherever you go, we will be with you: activate the FreeToGo services by calling the toll-free number: 00800 3428 0000 OR 0203 450 8702 where local call rates apply.

FREE TO GO
MOBILE WORKSHOP
If your vehicle breaks down, one of our friendly operators will meet you on-site to help get you up and running again.
TOWING
If your commercial vehicle is unable to move, no problem: an emergency vehicle will tow it to the nearest official retailer or workshop.
COURTESY CAR
If your commercial vehicle is out of action, we’ll provide you with a courtesy vehicle for up to four working and non working days.
TRANSFER EXPENSES
All transfer costs (taxis and other means of transport) incurred while the vehicle is out of use will be reimbursed*.
RETURN HOME OR CONTINUE TO TRAVEL
If your vehicle breaks down while travelling, the cost of returning home or continuing your journey (by train or plane) will be reimbursed.
HOTEL ACCOMMODATION
Plus, we’ll accommodate you at an onsite hotel until you’re moving again*.
RECOVERY OF THE REPAIRED VEHICLE
You’ll also be reimbursed for the travel costs incurred to retrieve your repaired vehicle*.
NOT REPAIRED VEHICLE RECOVERY
And if your vehicle is stuck abroad for more than five days, we’ll return it directly to your home or a nearby retailer once it’s repaired.
INFORMATION SERVICE
All the information you need, like the opening hours of your local retailer, all in one place.
*Remember to check your commercial vehicle’s Warranty & Services handbook so you always have the full terms & conditions available for the services provided.
*You will find delivery methods, conditions, service limitations and exclusions in your commercial vehicle's warranty booklet or Service Contracts.