ROADSIDE ASSISTANCE

Punctured tyre? Flat battery? Lost key? ... Don’t worry! One of our highly trained mechanics is always on hand, wherever you are. Plus, if the problem requires workshop assistance, we’ll take responsibility for towing your commercial vehicle to the nearest authorised service point.

If we need to keep your vehicle in the workshop for repairs, we’ll provide you with a courtesy vehicle while (subject to certain conditions). Furthermore, if the problem occurs while you’re travelling, we’ll take care of the expenses so you can continue your journey, from taxis to get you to the station to commercial vehicle rental so you can continue on with your trip*.

If your vehicle breaks down far from home*, we’ll get you back safely* – along with your travel companions. That includes the cost of a hotel, if you can’t get going again right away, and the return trip to collect your commercial vehicle after it's repaired. And, if the vehicle can’t be repaired within a day, we’ll cover the expense* of getting your vehicle back to you at a later date.

With FreeToGo, you travel with complete peace of mind, guaranteed by an assistance service 365 days a year, 24 hours a day! The mobility program, dedicated to our customers, ensures the best assistance throughout Europe. Wherever you go, we will be with you: activate the FreeToGo services by calling the toll-free number: 00800 3428 0000 OR 0203 450 8702 where local call rates apply.

If your vehicle breaks down, one of our friendly operators will meet you on-site to help get you up and running again.

If your commercial vehicle is unable to move, no problem: an emergency vehicle will tow it to the nearest official retailer or workshop.

If your commercial vehicle is out of action, we’ll provide you with a courtesy vehicle for up to four working and non working days.

All transfer costs (taxis and other means of transport) incurred while the vehicle is out of use will be reimbursed*.

If your vehicle breaks down while travelling, the cost of returning home or continuing your journey (by train or plane) will be reimbursed.

Plus, we’ll accommodate you at an onsite hotel until you’re moving again*.

You’ll also be reimbursed for the travel costs incurred to retrieve your repaired vehicle*.

And if your vehicle is stuck abroad for more than five days, we’ll return it directly to your home or a nearby retailer once it’s repaired.

All the information you need, like the opening hours of your local retailer, all in one place.