WE’RE HERE TO SUPPORT YOU

We’re all in a difficult situation right now, and we want to do our best to support you where we can. To that end, here are links to the latest official Government advice, and our statement regarding the crisis. Please let us know if there’s any further way we can help you at this time, so you can spend more time on things that matter.

TALK TO US FOR NEW ENQUIRIES

If you need any assistance with new vehicle enquiries, feel free to call us on 01753-202-273.


FIND YOUR NEAREST RETAILER

If you’d like to speak to your local retailer directly, please use our locator page.

Please note that most of our retailers have temporarily closed. Call us on 01753-202-273 so we can advise you on your nearest open retailer.

FCA AUTOMOTIVE SERVICES

If you have an agreement with FCA Automotive Services, you can carry out a range of activities on the self-service portal.

Alternatively, contact us via email at service-centre@fcagroup.com and we will respond as soon as possible.

LEASYS

If you have an agreement with Leasys, many features and services are available via the new LEASYS APP, which you can download via the button below.
Alternatively, please see below how to contact us, and we’ll be in touch as soon as we can.

Frequently Asked Questions



ARE ALL RETAILERS CLOSED?

While our physical showrooms and retailers have been temporarily closed, we’ve kept some available online. To find your closest, contact us on 01753 202 273 and we’ll put you in touch.

CAN I STILL BOOK A TEST DRIVE FROM HOME?

Social distancing guidelines mean that, for now at least, physical test drives had to be suspended. We can organise video calls and virtual tours, however, so contact us on 01753 202 273 and we’ll put you in touch with the right people.

CAN I GET MY CAR DELIVERED TO MY HOME?

Possibly. Contact your retailer or call us on 01753 202 273 to confirm.

SHOULD I EXPECT A DELAY IN GETTING MY CAR?

Almost certainly. We’re sorry about that, but we’re working hard to keep things as smooth as possible. Your retailer will be in touch with updates as soon as they know anything.

CAN I TAKE MY CAR IN FOR A SERVICE?

A number of our retailers are still open for essential repairs. We’re currently prioritising key workers and the 2,900 Fiat NHS ambulances currently on the front lines of the epidemic, so please bear this in mind before contacting your local retailer to discuss any work you may need. Please also remember that Government guidelines don’t consider routine servicing to be essential.

WOULD I LOSE MY WARRANTY IF I DON’T SERVICE MY CAR ON TIME?

If you’re worried about invalidating your warranty due to disruption from COVID-19, you can contact our Customer Services team on 00800 3428 0000, who will take this into account and provide you with a case number that can be used to ensure your car is serviced as soon as possible once this crisis has passed. You should ensure that you have your car serviced as soon as it is possible once this crisis has passed or as soon as it is safe and appropriate to do so.

I HAVE AN ISSUE WITH MY VEHICLE AND MY WARRANTY IS ABOUT TO EXPIRE. WHAT SHOULD I DO?

Your local retailer can help. If they’re closed, use our online booking facility or call Customer Services on 00800 3428 0000 and talk to them.

I HAVE A MOPAR MVP SERVICE PLAN AND THE SERVICE IS DUE ON MY CAR. WHAT SHOULD DO?

Your local retailer can help. If they’re closed, use our online booking facility or call Customer Services on 00800 3428 0000 and talk to them.

MY CAR IS AT A RETAILER WHICH IS NOW CLOSED. CAN I TAKE IT BACK?

Our Customer Service team can help – give them a call on 00800 3428 0000

MY CAR IS ON FINANCE, WHAT HAPPENS IF I LOSE MY INCOME?

If COVID-19 has affected your income and you might not be able to make your payments on time, we’re here to help.

FCA Automotive Services customers can email service-centre@fcagroup.com. For Leasys customers: please call our Collections Team on 03445 614 611 followed by option 1 / option 1 or email collections@fcagroup.com.

WHAT ARE MY FINAL PAYMENT OPTIONS ON PCP?

Keep the vehicle

If you wish to keep the vehicle you can simply make the final payment. Just e-mail service-centre@fcagroup.com and we will let you know the ways to pay.

Refinance the final payment

If you wish to keep the vehicle and refinance the final payment please email endofcontracts@fcagroup.com and we will be in touch to let you know the options available to you. You may wish to consider this in the short term if you really want to look at a new vehicle and can't do this right now.

I want to keep the vehicle

Simple: Just make the final payment and drop service-centre@fcagroup.com a line so they can process everything for you.

I want to refinance the final payment

A useful route if you want to upgrade to a new vehicle but can’t right now. Contact endofcontracts@fcagroup.com and we’ll be in touch.