WE’RE HERE TO SUPPORT YOU

UPDATED JANUARY 2021

We understand the difficult situation you are in and wanted to do our absolute best to provide you with an array of support services. These are here to help you solve whatever Fiat need you may have, as quickly as possible.

TALK TO US FOR NEW ENQUIRIES

If you need any assistance with new vehicle enquiries, feel free to call us on 01753-202-273.


FIND YOUR NEAREST RETAILER

If you’d like to speak to your local retailer directly, please use our locator page.

Please note that most of our retailers have temporarily closed. Call us on 01753-202-273 so we can advise you on your nearest open retailer.

FCA AUTOMOTIVE SERVICES

If you have an agreement with FCA Automotive Services, you can carry out a range of activities on the self-service portal.

Alternatively, contact us via email at service-centre@fcagroup.com and we will respond as soon as possible.

LEASYS

If you have an agreement with Leasys, many features and services are available via the new LEASYS APP, which you can download via the button below.
Alternatively, please see below how to contact us, and we’ll be in touch as soon as we can.

Frequently Asked Questions



ARE ALL RETAILERS CLOSED?

Whilst all showrooms are currently closed inline with Government regulations, our retailers are still open offering Click & Collect and Home Delivery services. Please check with your local retailer for more information on available services.

CAN I STILL BOOK A TEST DRIVE FROM HOME?

The health and safety of our customers and employees are, of course, our top priority – this means that we’re following the government’s advice on social distancing and not booking any test drives currently. You may, however, be able to organise a video call or future appointment with your nearest open retailer. If you’d like to do so, please call us on 01753-202-273.

CAN I GET MY CAR DELIVERED TO MY HOME?

The majority of our retailers are currently offering car delivery as an option. Please contact your retailer to discuss options or call us on 01753 202 273.

CAN I CLICK & COLLECT MY CAR?

The majority of our retailers are offering a click & collect service. Please contact your retailer to discuss options or call us on 01753 202 273.

SHOULD I EXPECT A DELAY IN GETTING MY CAR?

In some instances, there may be a delay in getting your car to you, and we sincerely apologise for any inconvenience caused. Your retailer will be in touch with updates.

CAN I TAKE MY CAR IN FOR A SERVICE?

Yes, all our Retailers servicing departments remain open and will continue to operate as normal within the social distancing guidelines, offering servicing, MOT and repairs.

WOULD I LOSE MY WARRANTY IF I DON’T SERVICE MY CAR ON TIME?

Please use the Fiat online booking facility to make your booking for a future time that’s more suitable. If this isn’t possible, please get in touch with our Customer Services Centre on 00800 2227 8400 and register your concern. They will be happy to help, and a case number will be provided which can be referred to once the workshop reopens, by which time you can take your vehicle to them to have the service carried out. You should ensure that you have your car serviced as soon as it is possible once this crisis has passed or as soon as it is safe and appropriate to do so.

I HAVE AN ISSUE WITH MY VEHICLE AND MY WARRANTY IS ABOUT TO EXPIRE. WHAT SHOULD I DO?

Please contact your local retailer, who should be able to help. If the retailer is closed then please use the Fiat online booking facility to make your booking for a future time that’s more suitable. If this is not possible, please contact our Customer Services Centre on 00800 2227 8400 and register your concern with them.

I HAVE A MOPAR MVP SERVICE PLAN AND THE SERVICE IS DUE ON MY CAR. WHAT SHOULD DO?

Again we would suggest that you contact your local retailer, who should be able to help. If the retailer is closed then please use the Fiat online booking facility to make your booking for a future time that’s more suitable. If this is not possible, please contact our Customer Services Centre on 00800 2227 8400 and register your concern with them.

MY CAR IS AT A RETAILER WHICH IS NOW CLOSED. CAN I TAKE IT BACK?

Please contact Fiat Customer Service on 00800 2227 8400. They will be able to assist you further.

MY CAR IS ON FINANCE, WHAT HAPPENS IF I LOSE MY INCOME?

We understand that for many of you, this may be a difficult time financially. Rest assured that if your income has been affected by the disruption from coronavirus we have a number of options to help you out, including payment deferrals. If you need support at this time, please contact:

- For FCA Automotive Services customers: service-centre@fcagroup.com

- For Leasys customers: please call our Collections Team on 03445 614 611 followed by option 1 /option 1 or email collections@fcagroup.com

WHAT ARE MY FINAL PAYMENT OPTIONS ON PCP?

Keep the vehicle

If you wish to keep the vehicle you can simply make the final payment. Just e-mail service-centre@fcagroup.com and we will let you know the ways to pay.

Refinance the final payment

IIf you wish to keep the vehicle and refinance the final payment, please email endofcontracts@fcagroup.com and we will be in touch to let you know the options available to you. You may wish to consider this in the short term if you really want to look at a new vehicle and can't do this right now.