Frequently asked questions
Will I need to report the claim to my insurer if you handle my claim?
No. We will notify your insurer of the accident and confirm which Fiat bodyshop it will be repaired at. If you don’t call Fiat first, your insurer will dictate where your vehicle will be repaired and it will be too late for you to exercise your right to choose.
Is there a cost for the service?
No. This is a free service. There’s no catch, we simply manage the claim on your behalf. If the accident is not your fault, we recover all costs from the other party’s insurer. Similarly, there is no extra cost if the accident was your fault. If you have comprehensive insurance, your only liability is any uninsured cost, such as policy excess.
What information do you require to manage my claim?
When you call us, we fill in a claim form over the telephone. If you are missing some details, we will investigate on your behalf.
If I call Fiat first, will it increase my next insurance premium?
No. Any increase in your next premium will be no more than if the insurer’s bodyshop carried out the repair.
How does Fiat benefit from providing this service?
Fiat wants to help customers at a time of stress and inconvenience. We also have a duty of care to ensure that customers’ vehicles are repaired to the highest standard.
I’m a Fiat used vehicle owner – can I use this service?
This service is available to all Fiat customers, regardless of the vehicle’s age and to anyone that drives the vehicle providing they are insured.
Can you help for all accidents, even a small dent?
We can help with even the smallest scrapes. For any accident, no matter how small, you should always call Fiat first.