TERMS AND CONDITIONS
Official Fiat Website
This is the official website of Fiat Chrysler Automobiles UK Ltd, FCA
Automotive Services UK Ltd and FCA Fleet Services UK Ltd ("we" and
"us"). You should
read these conditions carefully before using this site. You should also
read any specific terms and conditions published on this site that
individual services on this website (for example the showroom terms and
the Fiat Financial Services terms)
References to "Fiat", "we" or "us" are to be read as references to Fiat
Chrysler Automobiles UK Ltd. References to "Fiat Group" refer to Fiat
Automobiles N.V. and its subsidiary companies. References to "you" are
to be read as references to the person who is using this website.
We can be contacted by post at the address below or by e-mail to firstname.lastname@example.org
By accessing this website you agree to be bound by the following
conditions when using this website. Headings are inserted for
Information About Us
Fiat Chrysler Automobiles UK Ltd (company registration number
00201514), FCA Automotive Services UK Ltd (company registration number
2739931) and FCA Fleet
Services UK Ltd (company registration number 3385187) are each private
limited companies which are registered in England and Wales. Our
and main trading addresses are at 240 Bath Road, Slough SL1 4DX. The
VAT registration number of Fiat Chrysler Automobiles UK Ltd is
578353209, the VAT
registration number of FCA Automotive Services UK Ltd is 603890836 and
the VAT registration number of FCA Fleet Services UK Ltd is 795281293.
Fiat Chrysler Automobiles UK Ltd is a wholly owned subsidiary of FCA
Italy SpA, Corso G. Agnelli 200, 10135 Torino, Italy, Registro Imprese
Torino / Fiscal
code n. 07973780013. Capital Euro 770,000,000 i.v. A single member
FCA Italy SpA is a company within the Fiat Chrysler Automobiles N.V.
group of companies. Corporate office: 25 St James's Street, London, SW1A
FCA Automotive Services UK Ltd is authorised and regulated by the
Financial Conduct Authority for General Insurance. Fiat Chrysler
Automobiles UK Ltd is
the appointed representatives of FCA Automotive Services UK Ltd for the
purposes of the Financial Services and Markets Act 2000.
1. You agree to use this website for your own personal non-commercial use.
2. This website contains links to other third parties' websites which,
if clicked on, result in you leaving this website and entering a third
We do not control these sites and make no representation as to the
accuracy, completeness, or suitability of any information or products
displayed on those
sites or assume any responsibility or liability for these sites. These
links are provided for information and convenience only and do not
amount to a
promotion or endorsement of any product, company or service described.
Similarly, the presence of any third party advertisement on this website
is not an
endorsement or recommendation of the products or services highlighted.
3. You may not create links to this website without our express written
permission. You will not attempt to interfere with the operation or
of this website (including but not limited to) uploading corrupt data
Intellectual Property Rights/Copyright;
4. All information, text, images and layout displayed on this website
are the exclusive property of Fiat Chrysler Automobiles UK Ltd, other
companies or their respective business partners. All rights in this
website and the material on it are reserved and no rights of any kind in
it shall pass
to you. No part of this website may be reproduced or transmitted, in
any form or by any means, electronic, mechanical, photocopying,
otherwise, or stored in any retrieval system of any nature, without the
written permission of the copyright holder, application for which shall
be made to
Fiat Chrysler Automobiles UK Ltd. You are only permitted to print,
copy, download or temporarily store extracts from this website without
• to the extent necessary for you to access and view this website on line on your computer.
• to the extent that this website provides downloading or printing
facilities (such as wallpaper, screensavers and other utilities from the
5. All names, marks, logos and images identifying Fiat or Fiat
Professional or Alfa Romeo vehicles are the proprietary marks of Fiat
Group. All other trade
marks, brand names, product names and titles and copyrights used in
this site are trade marks, brand names, product names or copyrights of
holders. No permission is given by us in respect of the use of any of
them and such use may constitute an infringement of the holder's rights.
6. We do not warrant that this website will operate without
interruption or be error free or that it will be free of computer
viruses or other harmful
applications. We will not be liable if for any reason this website is
unavailable at any time or for any period.
7. We provide this website on an 'as is' basis and make no
representations or warranties of any kind with respect to this website
or its contents and
disclaims all such representations and warranties. In addition, we make
no representations or warranties about the accuracy, completeness, or
for any purpose of the information and related graphics published in
this site. The information contained in this website may be out of date
at the time
you view it or contain technical inaccuracies or typographical errors
and we are under no obligation to update the information although we aim
to do so.
All our liability howsoever arising for any such inaccuracies or errors
is expressly excluded to the fullest extent permitted by law and
condition 9 below.
8. Due to technical limitations, the colours of vehicles shown on the site may not match the actual colour.
9. Neither we nor any of our directors, employees or other
representatives will be liable for loss or damage arising out of or in
connection with the use
of this site or its contents. This is a comprehensive limitation of
liability that applies (subject to condition 10 below) to all loss or
damage of any
kind, however it arises (even if foreseeable) including (without
limitation) (i) compensatory, direct, indirect or consequential damages,
(ii) loss of
data, income or profit (iii) loss of or damage to property (iv) wasted
management or office time and (v) claims of third parties.
10. None of the exclusions and limitations in conditions 7, 8 and 9 are
intended to limit any rights you may have as a consumer under local law
statutory rights which may not be excluded nor in any way to exclude or
limit our liability to you for death or personal injury resulting from
negligence or that of our employees or agents of for fraudulent
11. The prices indicated for new vehicles are the list prices published
to our dealer network, and which may be subject to change. Price of
exclude fitting and painting where required.
12. Products offered for sale may differ from those described or
illustrated on this website due to later production changes in
or place of manufacture. The contents of this website are therefore not
to be treated as representation as to the current availability of
services as described or as to products actually offered for sale. The
right is reserved to make changes at any time, without notice, to price,
materials, equipment, specification and models, and also to discontinue
13. We reserve the right to alter or amend these terms or any other
terms displayed on this website at any time without notice by posting
terms on this website and any such modification shall be effective
immediately upon posting on the website. Your continued use and access
of this website
will be deemed to be your acceptance of the modified terms. (This will
not affect contracts concluded on the basis of prior versions of the
14. We reserve the right to withdraw or amend the service and/or information we provide on this website without notice.
15. These terms of web-site use shall be governed by and construed in
accordance with English Law and the English courts shall have
jurisdiction to resolve
any disputes between you and us.
16. If any part of these terms is unenforceable (including any
provision in which we exclude our liability to you) the enforceability
of any other part of
these terms will not be affected.
17. Please click here for information as to use of your personal data.
By using this website, you warrant that all data provided by you is
Approved Used Cars Terms and Conditions
When using the Fiat Used Car Locator you accept the following terms.
These are in addition to the Fiat Website Terms & Conditions.
The Fiat Used Car Locator is administered by Fiat Chrysler Automobiles
UK Ltd ("Fiat Chrysler Automobiles UK") for its dealers and is designed
to help you
search through a selection of used Fiat cars held by the UK Fiat
Approved Used Car dealer network to see whether there is available an
Approved Used Fiat
car that meets your requirements.
The data contained in the Used Car Locator is supplied by Fiat Chrysler
Automobiles UK's dealer network. While Fiat Chrysler Automobiles UK
have asked our
dealers to confirm the accuracy and completeness of the data concerning
the vehicles we have not independently verified the accuracy of the
data and we
make no guarantees or warranties, either expressed or implied, with
respect to the data contained within the e-Forecourt. All prices states
are subject to
change without notice. Although the information is continually updated
it is possible that cars shown as being available have already been
The Used Car Locator does not constitute an offer by Fiat Chrysler
Automobiles UK or any of its authorised dealers to sell any listed
vehicles. If you wish
to purchase a vehicle located by your search you should contact your
local dealer directly. Choosing a vehicle on the Used Car Locator does
any commercial agreement, nor does it give rise to any reciprocal
undertaking between you and the dealer. The purchase procedure will only
begin once you
arrive at the showroom to look at the vehicle you have chosen, exactly
as you would in a traditional car-buying situation.
When selling vehicles, your dealer is acting on his own account. He is
not the agent of Fiat Chrysler Automobiles UK and has no authority to
Chrysler Automobiles UK by any express or implied undertaking or
representation. The conditions of sale relating to any vehicle which you
may decide to
purchase are those contained in the individual sales contract between
you and the selling dealer.
None of the vehicles shown have been inspected by Fiat Chrysler
Automobiles UK. However our dealers are instructed only to enter the
details of any
vehicles on the e-Forecourt which they have inspected so as to ensure
that they have passed all our required inspection items. "Fiat Approved
means that a car comes with the benefit of the Fiat Approved Used Car
promises from your selling dealer on the Used Car Locator.
The Fiat Approved Used Car promises detailed do not confer any rights
other than those expressly set out on the promises page and do not cover
for consequential loss or damage. The Fiat Approved Used Car promises
are offered as an extra benefit and do not affect your statutory rights
Approved used cars data protection
Your data will be passed to authorised Fiat dealers, enabling them to contact you as soon as possible. Please click here for more information as to
how we may use your personal data.
MYFIAT CARD TERMS AND CONDITIONS
1. These terms and conditions govern the use of the reward card known as the " MyFiat Card" and the associated account known as the "MyFiat Account".
2. In these terms and conditions: -
"Authorised Dealer" means a dealership authorised by Fiat to sell or
service Fiat vehicles and which is participating in the Programme at the
"Benefits" means benefits and rewards including but not limited to,
discounts off the normal retail price of goods and/or services.
"Fiat Partner" means a third party, including by way of example but
without limitation " The AA", with whom Fiat has contracted to provide
prospective owners or owners of Fiat vehicles.
"Fiat vehicle" means Fiat branded vehicles and any other brand of
vehicle which Fiat includes within the Programme (by a statement or
posting to that
effect on the "MyFiat Portal) or to which a specific offer or promotion
under the Programme is expressed to apply.
"In-dealer Benefits" refer to National In-dealer Benefits and Local In-dealer Benefits and any one or more of them.
"Local In-dealer Benefits" refer to Benefits under the Programme
offered by an Authorised Dealer on the basis that they must be redeemed
at that Dealer.
"MyFiat Account" means, in relation to a MyFiat Card, the web-based
account on the MyFiat Portal used for storing information (including
transmitted by using that MyFiat Card) which relates to benefits earned
and redeemed under the Programme and the related transactions entered
into by the
MyFiat Member holding that MyFiat Card in connection with offers and
promotions under the Programme.
"MyFiat Card" means a reward card held by a MyFiat Member for
transmitting information relating to transactions entered into by that
MyFiat Member in
connection with offers and promotions under the Programme and the
associated Benefits earned and redeemed by that MyFiat Member.
"MyFiat Member" or "you" or "yours" means a person who has registered
for a MyFiat Card and opened a MyFiat Account and who has been issued
with a MyFiat
Card by Fiat and who continues to hold a MyFiat Account.
"MyFiat Portal" refers to the section of the Fiat.co.uk website on
which prospective owners and owners of Fiat vehicles may apply for a
MyFiat Card and
register and maintain their personal details.
"MyFiat Mobile App" refers to the mobile application available in the
Apple iOS Store, through which prospective owners and owners of Fiat
manage a myFiat Account, register for the myFiat Portal and maintain
their personal details on the "MyFiat Portal."
"MyRewards" refers to the pages on the MyFiat Portal where MyFiat
Members may apply for the MyFiat Card and review the benefits earned and
their MyFiat Account.
"National in-dealer Benefits" refers to Benefits under the Programme
offered nationally by Fiat on the basis that they must be redeemed at
"Online Benefits" refer to Benefits under the Programme which are
offered on the basis that they may only be redeemed on the websites
managed by Fiat or
one of the Fiat Partners.
"Preferred Dealer" refers to the Authorised Dealer chosen by the Myfiat
Member during the MyFiat registration process (as subsequently amended
accordance with condition 20 below).
"Programme" means a facility made available by Fiat to MyFiat Members
under the name "MyRewards" which enables MyFiat Members to accrue
either by Fiat or by an Authorised Dealer or a Fiat Partner.
"Relevant Specific Terms" has the meaning given in condition 6.
"We", "us" or "our" or "Fiat" means Fiat Chrysler Automobiles UK Ltd (company registration number 0201514).
3. By registering for a MyFiat Card through the MyFiat Portal you confirm and acknowledge that you: -
a) have read and accept these Terms and Conditions;
b) are an individual resident in the UK, Channel Islands or the Isle of Man;
c) are aged 17 years or over;
d) are the owner of any Fiat vehicle which you register to your MyFiat Account; and
e) will be using your MyFiat Card and your MyFiat Account for purposes which are outside your business trade or profession.
On completion of your registration a legally binding contract
(incorporating these terms and conditions) will come into existence
between us, which governs
your use of the MyFiat Card and the MyFiat Account. The language of
this contract is English.
Shortly after completion of your registration as a MyFiat Member we
will send you an e-mail confirming that you have joined "MyRewards".
Your MyFiat Card
will be sent to you by post at the address which you have given in your
on-line application soon after you have joined "MyRewards".
We will keep a copy of the contract (comprising the computer records
showing your registration and your acceptance of these terms and
conditions) but this
is not available for inspection.
Fiat does not charge any fees to a MyFiat Member for opening or operating a MyFiat Account or for the issue of a MyFiat Card.
4. If an individual owns more than one Fiat vehicle, he/she is entitled
to register for a separate MyFiat Card and MyFiat Account for each Fiat
which he/she owns. Only one Fiat vehicle can be registered to a MyFiat
Account at any one time.
5. YOUR RIGHT TO CANCEL.
a) You may cancel your contract with us for your MyFiat Account and the
MyFiat Card at any time within seven working days from the date your
created (see condition 3 above for this date). You do not need to give
us any reason for cancelling your contract nor will you have to pay any
cancel your contract you must notify us in writing:-
i. delivered personally or sent by post to Fiat by, Fiat House, 240
Bath Road, Slough Berks, SL1 4DX (addressed to The Customer Experience
ii. sent by e-mail to email@example.com
b) This provision does not affect your statutory rights
6. Fiat and the Authorised Dealers may from time to time each publish
promotions and offers as part of the Programme. Any offers or promotions
part of the Programme, the Benefits available under that offer or
promotion and the way in which those Benefits can be earned and redeemed
shall be subject
to these terms and conditions. In addition, any such offer or promotion
published, the Benefits available under that offer or promotion and the
which those Benefits can be earned and redeemed shall be subject to any
separate terms and conditions applicable to that offer or promotion
Specific Terms"). If the Relevant Specific Terms conflict with these
terms and conditions, these terms and conditions shall prevail to the
extent of the
7. Fiat shall be entitled to determine, in its absolute discretion,
which transactions qualify for the Programme and the values of the
Benefits that shall
apply. The Fiat Partners participating in the Programme may change from
time to time. Fiat cannot guarantee the continued availability of the
services which are the subject of offers and promotions under the
Programme in relation to which benefits may be earned or redeemed.
8. Fiat shall be entitled (at its absolute discretion) to amend the
Programme or amend or withdraw the offers and promotions which form part
Programme at any time without notice by posting details of the
amendment on the MyFiat Portal. If the Relevant Specific Terms state
that the relevant offer
or promotion is available for a specified minimum period Fiat will only
withdraw the offer or promotion prior the expiry of that minimum period
exceptional circumstances. Your continued use of your MyFiat Card will
be your acceptance of the amendment. A list of offers and promotions
you from Fiat, the Fiat Partners and your Preferred Dealer are detailed
in the MyRewards section of the website www.fiat.co.uk/myfiat. Except
in conditions 21 and 23, Fiat or the Authorised Dealer shall not amend
or remove Benefits which have already accrued to your MyFiat Account at
the time the
relevant amendment or withdrawal takes effect.
9. Fiat shall be solely responsible for the Benefits offered under any
offer or promotion which it publishes on MyRewards and Fiat shall not be
for any Authorised Dealer offer or promotion. An Authorised Dealer
shall be solely responsible for any offer or promotion which it
publishes and the
associated Local In-dealer Benefits and an Authorised Dealer shall not
be responsible for any Fiat offer or promotion.
10. Contracts which you enter into with Authorised Dealers in
connection with any offer or promotion under the Programme are made
directly between you and
the relevant Authorised Dealer. Consequently Fiat has no responsibility
for the delivery, standard, quality or time of performance of any goods
services supplied to you under these contracts or the failure of an
Authorised Dealer to award a benefit or honour the redemption of a
benefit. Fiat will
do what it can to ensure that National In-dealer Benefits are redeemed
by the relevant Authorised Dealer. Fiat will accept no responsibility
failure of a Dealer to award or redeem a Local In-Dealer Benefit. Fiat
will only accept responsibility for the delivery, standard, quality or
performance of any goods and/or services supplied to you by Fiat
Partners or the failure of a Fiat Partner to award a benefit or honour
the redemption of a
benefit if the relevant Fiat Partner has not contracted with you
directly to supply these goods and/or services and the associated
11. In most cases the Benefits which you earn under the Programme
should be accrued on your MyFiat Account prior to being redeemed but
certain types of
benefits (known as "auto-redeem Benefits") will be added to the MyFiat
Account by the Authorised Dealer and redeemed simultaneously during a
with the MyFiat Member. Certain Fiat Partners may take time to transmit
to Fiat details of Benefits earned or redeemed under the Programme and
Fiat is not
responsible for any failure, delay or error by a Fiat Partner in
notifying Fiat of Benefits earned or redeemed.
12. In order to earn any In-Dealer Benefit you should present your
MyFiat Card at the Authorised Dealer to have the relevant transaction
onto your MyFiat Account along with the details of the relevant
Benefit. In order to earn and redeem any Benefit offered by a Fiat
Partner you must follow
the relevant procedures stipulated by that Fiat Partner for the Benefit
13. To redeem In-Dealer Benefits recorded to your MyFiat Account, you
must advise the Dealer representative before completing your required
present your MyFiat Card.
14. In-Dealer Benefits must be redeemed at an Authorised Dealer.
a) National In-Dealer Benefits can be redeemed at any Authorised Dealer;
b) Local In-Dealer benefits may only be redeemed at the Authorised
Dealer which has offered those Benefits to MyFiat Members through the
In-Dealer Benefits will only be available to a MyFiat Member if he/she
has selected the Dealer in question as his/her Preferred Dealer.
You can only redeem an In-Dealer Benefit at an Authorised Dealer if it
is an Authorised Dealer at the time you redeem the benefit.
15. "Online Benefits" can only be redeemed on the relevant website managed by Fiat or the relevant Fiat Partner.
16. 16. Unless obviously implicit in the description of the Benefit or
explicitly stated in the Relevant Specific Terms, all Benefits under the
may be redeemed only once. If a transaction giving rise to a Benefit
under the Programme is cancelled or not completed, Fiat may cancel the
17. MyFiat Members may only use one new Fiat vehicle discount, offered
under the Programme for each new Fiat vehicle purchase. E.g. Two accrued
on a MyFiat Account, each of 10% off the purchase of a new Fiat
vehicle, may not be combined on a single purchase to redeem a 20%
18. MyFiat Members may not pool their accrued Benefits on a single
transaction under an offer or promotion within the Programme (for
example the purchase
of new Fiat vehicles e.g. two MyFiat Members each eligible for a 10%
discount on the price of a new Fiat vehicle may not combine their
discounts in order
to receive a 20% on a vehicle purchased by either of them.
19. A MyFiat Member who has more than one Myfiat Account may not pool
benefits accrued on more than one MyFiat Account on a single offer or
within the Programme.
20. MyFiat Members must advise Fiat of any change in their address,
Fiat vehicle ownership (where a Fiat vehicle is registered to the MyFiat
details of their Preferred Dealer or contact preferences by amending
the relevant details of their MyFiat Card account within the MyFiat
21. Fiat reserves the right to terminate the Programme at any time by
posting a notice of termination on the MyFiat Portal not less than 21
days before it
is to take effect. In the event that Fiat exercises its termination
rights under this condition: -
a) any Benefits offered by Fiat or an Authorised Dealer which are
accrued under the Programme at the time of termination will be available
in accordance with these terms and conditions and any Relevant Specific
Terms for a period of 1 year from the date of termination of the
it is expressed to lapse earlier under the Relevant Specific Terms);
b) Any Benefits offered by a Fiat Partner which are accrued under the
Programme will automatically lapse. Termination of the Programme will
use of your MyFiat Account for the purposes of the Programme and your
use of your MyFiat Card except to the extent necessary to facilitate
accrued Benefits as set out above.
22. Fiat may temporarily suspend all or part of the Programme and/or
the use of MyFiat Cars and MyFiat Accounts to the extent necessary to
technical problem or for operational maintenance or to make
improvements or for the purpose of ensuring network or information
security. Fiat will give
advance notice of this on the MyFiat Portal except in the case of an
emergency or an urgent technical problem. In such cases, Fiat will aim
to restore the
service as soon as reasonably practical.
a) where Fiat has good reason for believing he/she has violated any
material provision of these terms and conditions or the Relevant
Specific Terms and, if
the violation can be remedied, Fiat has first given not less than 5
days notice of the violation to the MyFiat Member requiring it to be
remedied and the
MyFiat Member fails do so;
b) he/she repeatedly breaches any of these terms and conditions and/or
any Relevant Specific Terms in a manner that reasonably justifies an
opinion that their conduct is inconsistent with their having the
intention or ability to give effect to such terms;
c) if no benefits have been earned or redeemed during the preceding 12 months; or
d) for any other good reason . Fiat has the right (in advance of or
without exercising such right of termination) to disable any access
password or other information provided to a MyFiat Member at any time
if, in Fiat's reasonable opinion, any of the circumstances in paragraphs
(a) to (d)
above apply to that MyFiat Member.
24. The MyFiat Member may terminate his MyFiat Card on not less than 5
days notice by giving written notice to that effect to Fiat.
25. On termination of your MyFiat Card and My Fiat Account all accrued
Benefits under the Programme will be automatically cancelled except in
circumstances stated in condition 21 (a) above. References in these
terms to "termination" of a MyFiat Account, include Fiat removing the
functions of that
Account which relate to use of the related MyFiat Card and the
recording/viewing of benefits earned and redeemed but otherwise
continuing to make the
MyFiat Account available for other Fiat authorised use outside the
26. The value of Benefits on your MyFiat Account are not normally
transferable. MyFiat Members may only transfer a benefit accrued to
their MyFiat Account
under the Programme, to a third party where expressly permitted to do
so under the Relevant Specific Terms. A Benefit can only be redeemed in
with the Relevant Specific Terms. No benefit offered under the
Programme has any redemption value except as provided within the
Relevant Specific Terms or
any cash equivalent. If you change your Preferred Dealer, you will not
be able to earn any Local In-Dealer Benefits offered by your previously
Preferred Dealer or redeem any Local In-Dealer Benefits which you have
accrued in relation to your previously nominated Preferred Dealer.
27. All Benefits under the Programme are offered solely to current
owners of Fiat vehicles unless otherwise stated in the Relevant Specific
Terms. When you
cease to be the owner of the Fiat vehicle registered to your MyFiat
Account all accrued Benefits under the Programme which are specific to
28. A Benefit will not have accrued under the Programme unless all
applicable conditions for accrual (as set out in the Relevant Specific
Terms) have been
satisfied at the relevant time.
29. MyFiat Cards are our property and must be returned to us at our
request or destroyed by you when no longer valid for use. You are
responsible for your
MyFiat Card and, if the card is lost or stolen or you think an
unauthorised person knows any security code, password or account number,
immediately contact Fiat by post addressed to at The Customer
Experience Manager, Fiat House, 240 Bath Road, Slough Berks, SL1 4DX or
call The Fiat
Experience Centre (on 00800 3428 0000 select option 2), or e-mail firstname.lastname@example.org
30. Law and Jurisdiction. These terms and the Relevant Specific Terms
shall be governed by and construed in accordance with English Law and
Courts shall have jurisdiction to resolve any disputes between you and
us in relation to your MyFiat Card, your MyFiat Account, the Programme
under the Programme. If any part of these terms or any Relevant
Specific Terms is unenforceable (including any provision in which we
exclude our liability
to you) the enforceability of any other part of these terms will not be
31. Data Protection . Your personal data which is recorded in relation
to your MyFiat Card, your MyFiat Account and your participation in the
will be passed to Authorised Dealers and relevant Fiat Partners. The
data will be used to facilitate and record the earning and redemption of
more information as to the use of your personal data.
32. Complaints. Complaints about the Programme and the earning and
redemption of benefits under can be made by e-mail or telephone to The
Centre (on 00800 3428 0000 select option 2), or e-mail email@example.com.
We will respond to
complaints from MyFiat Members as quickly as possible and we will use
our best efforts to find a satisfactory solution to these complaints in a
which the MyFiat Member could reasonably be expected to be satisfied.
This obligation does not apply to vexatious complaints (i.e. complaints
clearly unsubstantiated or malicious). We will have the final decision
as to whether any individual transaction qualifies under the Programme
value of the applicable benefits but if you provide us in good time
with reasonable documentary evidence in support of your complaint we
will consider this
carefully when reaching our decision.
33. Website. Your use of the MyFiat Portal and your MyFiat Account is
subject to the general terms and conditions. In order to access the
MyFiat Portal and
your MyFIat Account, you will need to maintain at your own cost a
computer with the appropriate internet access. It is your responsibility
to ensure that
any equipment used by you to connect to or use the MyFiat Portal and
your MyFiat Account is operative and connected and used in accordance
instructions, safety and security procedures applicable to the use of
that equipment and/or the standards that Fiat has notified to you.
34. Notices. When using the MyFiat Portal and your MyFiat Account, you
accept that communication with us will be mainly electronic. We will
contact you by
e-mail (at the address provided by you on the MyFiat Portal or provide
you with information by posting notices on the MyFiat Portal. For
purposes, you agree to this electronic means of communication and you
acknowledge that all contracts, notices, information and other
communications that we
provide to you electronically comply with any legal requirement that
such communications be in writing. This condition does not affect your
rights. Notice will be deemed received by you and properly served
immediately when posted on our website, 24 hours after an e-mail is
sent, or three days
after the date of posting of any letter. In proving the service of any
notice, it will be sufficient to prove, in the case of a letter, that
was properly addressed, stamped and placed in the post and, in the case
of an e-mail, that such e-mail was sent to the e-mail address specified
All notices given by you to us must be given to Fiat sent by post
addressed to the Customer Experience Manager, Fiat House, 240 Bath Road,
SL1 4DX or by e-mail to firstname.lastname@example.org.
35. We have the right to revise and amend these terms and conditions
from time to time to reflect changes in market conditions affecting our
changes in technology, changes in payment methods, changes in relevant
laws and regulatory requirements and changes in our system's
capabilities. We will
give not less than 21 days notice of any such change by posting details
of the change on the MyFiat Portal. Your continued use of your MyFiat
your MyFiat Card will be acceptance of the revised terms and
conditions. Any changes will not affect Benefits accrued to your MyFiat
Account at the time
the change takes effect.
TERMS AND CONDITIONS - Fiat 500X Selfie Tour
1. By entering
this promotion, you agree to these terms and conditions and the separate Terms
of Vehicle Use below, which will at that time become binding between you and
the Promoter, Fiat Chrysler Automobiles UK Ltd.
participation in the promotion is in consideration for the Promoter allowing
you to enter it and giving you the opportunity to win a prize.
3. You must be a
resident of the United Kingdom to enter into this promotion and receive the
prize if you win.
4. The promotion
is open to all UK residents aged 18 years or over only, who are holders of a
valid UK or EU driving license.
5. Employees of
Fiat UK companies, their Agencies, authorized dealers and immediate families
are not eligible to enter into the promotion.
6. Only one entry
is permitted per household via the online route of entry mentioned in point 7 and
no bulk or third party entries are permitted.
7. To enter the prize draw for
the chance to win a Fiat 500X for the weekend, you must
a. Take a selfie with the Fiat
500Xs on tour and post it to Facebook or Twitter or Instagram with the hashtag
#500XTourSelfie. The Fiat 500X Italian Crossover Tour will be travelling on
Saturday 4th July and Saturday 11th July – 19th
b. In order for the Promoter
to contact the winner, entrants must follow or like Fiat UK on Facebook,
Twitter or Instagram (depending on which entry route used). This must be
carried out before the picture is posted.
will be one (1) prize draw drawing three (3) winners in total who will receive
a fully fuelled Fiat 500X for a weekend period of three (3) calendar days,
subject to these terms and conditions and the separate Terms of Vehicle Use.
The Fiat 500X will be delivered to the winners on Friday Morning and collected
Monday Morning on the agreed weekend. The prize must be taken by 31st
are not for re-sale, are non-refundable and non-transferable. No cash
alternative is available.
10. All entries to the draw into the
promotion must be received by no later than 11:59 pm hours (GMT time) on Sunday
19th July 2015, at which time the promotion will end (the Closing Date).
11. Unless otherwise
stated, the winners will be selected at random by an independent third party
after the Closing Date.
12. All prizes must be
taken by the named winners. Winners may be requested to provide proof of ID (driving
license) when picking up the Fiat 500X. ID must be in the name of the person
who has entered the prize draw. Proof of address must be in the name of the
person who has entered the prize draw and failure to do so may result in prize
entitlement being withdrawn.
13. The winners
will be notified within five (5) days of the promotion Closing Date Via a
private message on the social network they entered.
14. Proof of entry will not be accepted as proof of
receipt of entry.
15. Winners of the
prize draw must confirm to the Promoter they accept their prize within five (5)
days of notification from the Promoter. In the event that a winner does not respond within five
(5) days, the Promoter reserves the right to withdraw the prize entitlement
and select another winner from the remaining entries.
16. The Promoter assumes no
responsibility for any error, omission, interruption, deletion, defect, delay
in operation or transmission; communication’s line failure, theft or
destruction or unauthorised access to, or alterations of entries, and reserves
the right to take any action that may be available. If for any reason this promotion
is not capable of running as planned, due to causes including, but not limited
to tampering, unauthorized intervention, fraud, technical failures or any other
causes beyond the control of the Promoter which corrupt or affect the
administration security, fairness, integrity or proper conduct of this
competition, the Promoter reserves the right in its sole discretion to: (a)
disqualify any individual who tampers with the entry process; or (b) take any
action that may be available, including subject to any written directions from
a regulatory authority, to modify, suspend, terminate or cancel the promotion,
17. In the event of
unforeseen circumstances, the Promoter reserves the right to substitute a prize
or prizes with one of equivalent or greater value.
18. No purchase is
necessary in order to enter the promotion. There is no fee charged to enter
this promotion other than the cost of you accessing the Internet that you would
19. Winners agree to allow
the Promoter to use their name, likeness (including photographs) and story for
advertising and publicity purposes without additional consent or remuneration.
20. These terms and
conditions and the Terms of Vehicle Use, and any instructions from the Promoter,
constitute the entire agreement between you and the Promoter, superseding any
prior agreements between you and the Promoter. Any failure or delay by the Promoter
in exercising or enforcing, or partial exercise or enforcement of, any right or
provision of these terms and conditions shall not constitute a waiver of such
right or provision (or waive any further exercise or enforcement) or any other
right or provision. If any provision of these terms and conditions or the Terms
of Vehicle Use are found by a court of competent jurisdiction to be invalid,
the parties nevertheless agree that the court should endeavor to give effect to
the parties' intentions as reflected in the provision and the other provisions
of the terms and conditions and the Terms of Vehicle Use will remain in full
force and effect.
21. Your data will
be held in accordance with the Data Protection Act 1998 and in accordance with
22. Except in the case of death or personal injury
arising from its negligence, or in respect of fraud, and so far as is permitted
by law, the Promoter and its associated companies and agents exclude
responsibility and all liabilities arising from:
any postponement or
cancellation of the promotion which is beyond its reasonable control;
Any act or default of any
third party supplier.
23. The Promoter may
terminate these terms and conditions or any prize if you do not comply with any
of these terms and conditions and the Terms of Vehicle Use or are unlikely to
do so, or if any circumstances beyond the Promoter’ reasonable control prevent
or restrict the Promoter or any other person or party from providing the prizes
or any aspect of the prizes.
24. The Promoter’s
decisions regarding all promotional matters will be final, and no
correspondence will be entered into.
25. The Promoter
is not responsible for incorrect or invalid contact data submitted by the
26. The terms and
conditions and the Terms of Vehicle Use shall be exclusively governed by the
laws of England and you irrevocably submit to the exclusive jurisdiction of the
courts of England and Wales.
27. The information an
entrant provides will only be used in accordance with these terms and conditions,
complaints about this promotion must be directed to the Promoter.
28. Promoter’s details:
Fiat UK Fiat House, 240 Bath Road, Slough, SL1 4DX. Fiat UK is a trading name of
Fiat Chrysler Automobiles UK Ltd.
TERMS of Vehicle Use:
1. The Winner must possess
a valid credit card and a current UK or EU driving licence that has been valid
for at least one year. Promoter may in
its absolute discretion allow a Winner with endorsements to win the prize.
2. The Promoter and its
representatives reserve the right to refuse the prize if it has cause to
believe that any such Winner is under the influence of drugs or alcohol, or is
not the person named on the driving licence/credit card provided or is
otherwise deemed to be unsuitable to take responsibility for the vehicle.
3. The vehicle may be used
in England Wales and Scotland only. The vehicle may not be used in Northern
Ireland, Isle of Wight, Isle of Man, Channel Islands or the Scottish Isles. The
vehicle must not be taken abroad.
4. Delivery and collection
will take place between Friday and Monday of the agreed weekend dates. The
vehicle will be delivered to the Winner’s home address.
5. If the Winner fails to
make the vehicle available for collection after the weekend period of three (3)
calendar days, The Promoter shall be entitled to charge a daily rental charge
of £25 plus VAT per day for the period until the vehicle is returned to The
Promoter. The Promoter may make any such charge by means of a deduction from the
Winner’s credit card account. Failure to return the vehicle following a written
notice is a breach of this agreement. A notice requiring a Winner to return a
vehicle may be sent by facsimile, post or email to the address on the Winner’s
driving licence or such other address provided by the Winner.
6. The Winner will have
the benefit of third party insurance for the duration of the weekend prize.
Cover explicitly excludes racing, pace making, reliability trials, speed
testing, off-road use, use while towing trailers or use for hire or reward. Use
of the vehicle for any such purpose is strictly prohibited. The Winner is
responsible for a £250 plus VAT excess on all claims. Any damage to the vehicle
incurred through Winner negligence shall be the responsibility of the Winner
and The Promoter reserves the right to charge for any such damage, including by
means. Any property carried or left in the vehicle is at the Winner’s own risk.
The Winner must ensure that any personal belongings are removed from the
vehicle at the end of the loan, as The Promoter will not held liable for any
loss or damage.
7. Vehicles will be
covered by Fiat Roadside Assistance. In the unlikely event the vehicle breaking
down, the Winner should contact Fiat Roadside Assistance on 0080034280000. If
the vehicle cannot be driven, Fiat Roadside Assistance will arrange recovery to
a Fiat Authorised Dealer and organise alternative transport; in this instance
the Winner needs to present a full and current EU driving licence and valid
credit card in order for the hire vehicle to be arranged. Fiat Roadside Assistance
does not cover certain self-induced incidents, such as the use of incorrect
fuel, lost/stolen keys or instances where keys have been locked inside the
vehicle; in such circumstances a charge may be applied.
8. The vehicle will remain
at all times in the ownership of The Promoter and may not be sold, hired or
used for reward or hire.
9. A fully fuelled Fiat
500X will be delivered. The fuel level will be noted on delivery and
collection. The Fiat 500X must be returned on a full fuel tank. If on
collection, the fuel level is less than on delivery, The Promoter shall be
entitled to charge the costs for refueling to the delivery level to the
Winner’s credit card. No refund is payable for vehicle returned with additional
10. The Winner should take
good care of the vehicle and return it in the same condition as when delivered.
No accessories or parts are to be removed from or affixed to the vehicle. If
any damage is noted upon delivery or collection, please ensure that it is
marked clearly on the delivery/collection document. If the weather is
unsuitable for an appropriate inspection, please note this on the form.
11. The Promoter may charge
the Winner for any damage and/or missing items that were not identified on the
initial delivery document. Any such charge will be made by means of a deduction
from the Winner’s credit card account.
12. The Promoter will pay
any City Congestion Charge (including but not limited to Central London)
incurred on the day of delivery and the Winner will be responsible for payment
of any subsequent Congestion Charges, including any incurred on the day of
13. The Winner must not
drive a vehicle in a manner which would render void the insurance policy of The
Promoter which covers its use during the weekend prize or in contravention of
any Road Traffic Act or Construction and Use Regulation. The Winner will be
responsible for any loss or damage arising due to the vehicle being driven in a
manner which renders the insurance void.
14. The Winner shall not
permit the vehicle to be driven by a person who is not licensed to drive it or
who is under the influence of alcohol or drugs, nor may it be driven in the
event of mechanical , electrical or structural failure, if further damage might
15. No hand held mobile
phones or other devices likely to interfere with the Winner’s concentration are
to be used, when driving the vehicle.
16. Any fixed penalties,
fines, charges or tolls (including parking or speeding fines and congestion
charges) incurred during the test drive are the responsibility of the Winner.
Where any such fine or charge is not paid by the Winner and The Promoter pays
such fine or charge, the Winner will be required to reimburse The Promoter plus
an administration fee of £25 plus VAT. The Promoter shall be entitled to deduct
such fines or charges from the Winner’s credit card account number given to The
Promoter by the Winner. This does not preclude The Promoter from seeking to
recover any such charges by other means.
17. These Terms of Vehicle
Use are subject to the laws of England and Wales and to the exclusive
jurisdiction of its courts.