This is the official website of Fiat Group Automobiles UK Ltd*, FGA Capital UK Limited and FGA Contracts UK Limited ("we" and "us"). You should read these conditions carefully before using this site. You should also read any specific terms and conditions published on this site that apply to individual services on this website (for example the showroom terms and the Fiat Financial Services terms).
Information about us
Fiat Group Automobiles UK Ltd (company registration number 00201514), FGA Capital UK Limited (company registration number 2739931) and FGA Contracts UK Limited (company registration number 3385187) are each private limited companies which are registered in England and Wales. Our registered offices and main trading addresses are at 240 Bath Road, Slough SL1 4DX. The VAT registration number of Fiat Group Automobiles UK Ltd is 578353209, the VAT registration number of FGA Capital UK Limited is 603890836 and the VAT registration number of FGA Contracts UK Limited is 795281293.
Fiat Group Automobiles UK Ltd is part of Fiat Group Automobiles SpA, Corso G. Agnelli 200, 10135 Torino, Italy, Registro Imprese Torino / Fiscal code n. 07973780013. Capital Euro 745,031,979 i.v. A single member company.
FGA Capital UK Limited is authorised and regulated by the Financial Services Authority for General Insurance. Fiat Group Automobiles UK Ltd and FGA Contracts UK Limited are the appointed representatives of FGA Capital UK Limited for the purposes of the Financial Services and Markets Act 2000.
* Prior to 29 June 2007, Fiat Group Automobiles UK Ltd was known as Fiat Auto (UK) Limited.
We can be contacted by post at the above address or by e-mail to contactfiat@uk-central.com
“Fiat Motor Insurance” is a trading name of Equity Insurance Brokers Limited. The services offered under Fiat Motor Insurance are administered by Equity Insurance Brokers Limited under an arrangement with Fiat Group Automobiles UK Ltd click here for more information on Fiat Motor Insurance products and services. Equity Insurance Brokers Limited is not part of the Fiat group and all the insurance products referred to are underwritten by a number of insurers.
By accessing this website you agree to be bound by the following conditions when using this website. Headings are inserted for convenience only.
Use/links
1. You agree to use this website for your own personal non-commercial use.
2. This website contains links to other third parties' websites which, if clicked on, result in you leaving this website and entering a third party site. We do not control these sites and make no representation as to the accuracy, completeness, or suitability of any information or products displayed on those sites or assume any responsibility or liability for these sites. These links are provided for information and convenience only and do not amount to a promotion or endorsement of any product, company or service described. Similarly, the presence of any third party advertisement on this website is not an endorsement or recommendation of the products or services highlighted.
3. You may not create links to this website without our express written permission. You will not attempt to interfere with the operation or functionality of this website (including but not limited to) uploading corrupt data or viruses.
Intellectual Property Rights/Copyright;
4. All information, text, images and layout displayed on this website are the exclusive property of Fiat Group Automobiles UK Ltd, other Fiat Group companies or their respective business partners.
All rights in this website and the material on it are reserved and no rights of any kind in it shall pass to you. No part of this website may be reproduced or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or stored in any retrieval system of any nature, without the written permission of the copyright holder, application for which shall be made to Fiat Group Automobiles UK Ltd. You are only permitted to print, copy, download or temporarily store extracts from this website without our prior permission:
- to the extent necessary for you to access and view this website on line on your computer.
- to the extent that this website provides downloading or printing facilities (such as wallpaper, screensavers and other utilities from the site.
5. All names, marks, logos and images identifying Fiat or Fiat or Alfa Romeo vehicles are the proprietary marks of Fiat. All other trade marks, brand names, product names and titles and copyrights used in this site are trade marks, brand names, product names or copyrights of their respective holders. No permission is given by us in respect of the use of any of them and such use may constitute an infringement of the holder's rights.
Disclaimer
6. We do not warrant that this website will operate without interruption or be error free or that it will be free of computer viruses or other harmful applications. We will not be liable if for any reason this website is unavailable at any time or for any period.
7. We provide this website on an 'as is' basis and make no representations or warranties of any kind with respect to this website or its contents and disclaims all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this website may be out of date at the time you view it or contain technical inaccuracies or typographical errors and we are under no obligation to update the information although we aim to do so. All our liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law and subject to condition 9 below.
8. Due to technical limitations, the colours of vehicles shown on the site may not match the actual colour.
9. Neither we nor any of our directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site or its contents. This is a comprehensive limitation of liability that applies (subject to condition 10 below) to all loss or damage of any kind, however it arises (even if foreseeable) including (without limitation) (i) compensatory, direct, indirect or consequential damages, (ii) loss of data, income or profit (iii) loss of or damage to property (iv) wasted management or office time and (v) claims of third parties.
10. None of the exclusions and limitations in conditions 7, 8 and 9 are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents of for fraudulent misrepresentation.
11. The prices indicated for new vehicles are the list prices published to our dealer network, and which may be subject to change. Price of accessories exclude fitting and painting where required.
Market conditions
12. Products offered for sale may differ from those described or illustrated on this website due to later production changes in specification, components or place of manufacture. The contents of this website are therefore not to be treated as representation as to the current availability of products or services as described or as to products actually offered for sale. The right is reserved to make changes at any time, without notice, to price, colours, materials, equipment, specification and models, and also to discontinue models.
Amendments
13. We reserve the right to alter or amend these terms or any other terms displayed on this website at any time without notice by posting the modified terms on this website and any such modification shall be effective immediately upon posting on the website. Your continued use and access of this website will be deemed to be your acceptance of the modified terms. (This will not affect contracts concluded on the basis of prior versions of the relevant terms.)
14. We reserve the right to withdraw or amend the service and/or information we provide on this website without notice.
Law
15. These terms of web-site use shall be governed by and construed in accordance with English Law and the English courts shall have jurisdiction to resolve any disputes between you and us.
16. If any part of these terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms will not be affected.
Data Protection
17. Please click here for information as to use of your personal data. By using this website, you warrant that all data provided by you is accurate.
Approved Used Cars Terms and Conditions
When using the Fiat e-Forecourt you accept the following terms. These are in addition to the Fiat Web-site Terms & Conditions.
The Fiat e-Forecourt is administered by Fiat Group Automobiles UK Ltd ("Fiat Group Automobiles UK") for its dealers and is designed to help you search through a selection of used Fiat cars held by the UK Fiat Approved Used Car dealer network to see whether there is available an Approved Used Fiat car that meets your requirements.
The data contained in the e-Forecourt is supplied by Fiat Group Automobiles UK's dealer network. While Fiat Group Automobiles UK have asked our dealers to confirm the accuracy and completeness of the data concerning the vehicles we have not independently verified the accuracy of the data and we make no guarantees or warranties, either expressed or implied, with respect to the data contained within the e-Forecourt. All prices states are subject to change without notice. Although the information is continually updated it is possible that cars shown as being available have already been sold.
The e-Forecourt does not constitute an offer by Fiat Group Automobiles UK or any of its authorised dealers to sell any listed vehicles. If you wish to purchase a vehicle located by your search you should contact your local dealer directly. Choosing a vehicle on e-Forecourt does not establish any commercial agreement, nor does it give rise to any reciprocal undertaking between you and the dealer. The purchase procedure will only begin once you arrive at the showroom to look at the vehicle you have chosen, exactly as you would in a traditional car-buying situation.
When selling vehicles, your dealer is acting on his own account. He is not the agent of Fiat Group Automobiles UK and has no authority to bind Fiat Group Automobiles UK by any express or implied undertaking or representation. The conditions of sale relating to any vehicle which you may decide to purchase are those contained in the individual sales contract between you and the selling dealer.
None of the vehicles shown have been inspected by Fiat Group Automobiles UK. However our dealers are instructed only to enter the details of any vehicles on the e-Forecourt which they have inspected so as to ensure that they have passed all our required inspection items. "Fiat Approved Used Car" means that a car comes with the benefit of the Fiat Approved Used Car promises from your selling dealer on the e-Forecourt.
The Fiat Approved Used Car promises detailed do not confer any rights other than those expressly set out on the promises page and do not cover any claims for consequential loss or damage. The Fiat Approved Used Car promises are offered as an extra benefit and do not affect your statutory rights as a consumer.
Approved used cars data protection
Your data will be passed to authorised Fiat dealers, enabling them to contact you as soon as possible. Please click here for more information as to how we may use your personal data.
FIAT MOBILE TERMS AND CONDITIONS
As the Fiat Mobile service is only available in the UK, the contract is in English only. Your agreement to these terms and conditions (by clicking on the submit button) will be stored electronically by Fiat. Access to this file is available upon request. The Fiat Mobile service will only work on mobile phones that meet the required specification. You are responsible for checking that your mobile phone is compatible.
Headings are inserted for convenience only.
Definitions
References to "Fiat", "we" or "us" are to be read as references to Fiat Group Automobiles UK Ltd. References to "you" are to be read as references to the person who has entered his/her name on the Fiat website as the owner/user of the registered mobile phone.
References to "these terms and conditions" are to be read as including a reference to the applicable provisions of the Fiat website terms and conditions published on the Fiat website.
"Fiat Mobile service" means our mobile content service, which uses the Fiat Mobile application to provide content to your registered mobile phone from the relevant web page on the Fiat Mobile website.
"Fiat Mobile application" means a facility that enables you to access the Fiat Mobile service from your registered mobile phone. References to the Fiat Mobile application include references to the information provided through operation of the application.
"Fiat website" means the website that can be accessed at www.fiat.co.uk and "Fiat Mobile website" means the website which can be accessed at http://mobile.fiat.co.uk/.
"Registered mobile phone" means your mobile phone, the number of which you have entered on the My Fiat registration form or Mobile request form section of the Fiat website.
"Specification" means the minimum specification that a mobile phone must have in order to operate the Fiat Mobile application. Details of this specification can be found in our help section.
"Mobile application service provider" means Mkodo, currently licensed by AKQA.
Access/charges
19. In order to use the Fiat Mobile service, you must ensure that your registered mobile phone is compatible with the specification. The Fiat Mobile service can only be accessed if the Fiat Mobile application is downloaded onto your registered mobile phone.
20. The Fiat Mobile service is only made available via your registered mobile phone through your mobile network provider. Fiat is not responsible for your registered mobile phone or your mobile network or for any data services necessary to access the Fiat Mobile service. These elements must be provided by your mobile network provider under your separate contract with them.
21. We currently do not make any charge for the Fiat Mobile service or for the provision of the Fiat Mobile application.
22. You will incur charges from your mobile service provider in accordance with the terms of your contract with them for accessing and downloading GPRS/WAP content.
23. The Mobile application service provider will send an SMS WAP push message to the mobile phone number you entered.
Availability
24. Access to your network is outside the control of Fiat or our Mobile application service provider. You may not be able to access your network as a result of technical faults in your network provider's service/network or because you are in a location with a poor or no mobile signal.
25. We and our Mobile application service provider accept no liability whatsoever for suspension, interruption, or non-availability of the Fiat Mobile service or for any potential losses or delays in accessing it. We may have to suspend the Fiat Mobile service from time to time for service, maintenance, or updating.
26. The Fiat Mobile service is subject to variation. We may vary, replace, or withdraw the content and/or any facilities available on the Fiat Mobile service without notice at any time. We will normally publish at least one week's advance notice on the Fiat website but, depending on the reason for withdrawal or replacement, this may not always be possible.
Licence
27. In return for your agreeing to these terms and conditions, Fiat and its Mobile application service provider grant to you a non-exclusive, non-transferable licence to install and use the Fiat Mobile application on your registered mobile phone under these terms and conditions.
28. You may only use the Fiat Mobile service for personal, non-commercial purposes in the United Kingdom. You may not sub-license, or charge others to use or have access to the Fiat Mobile service.
29. You may not transfer or otherwise deal with this licence, or any of your rights or obligations arising under it. This licence is personal to you.
30. We may transfer or otherwise deal with this licence, or any of our rights or obligations arising under it, at any time to any company, firm, or person.
31. Without restricting our rights under condition 11, no third party is entitled to benefit under these conditions apart from our Mobile application service provider on such basis as we may stipulate.
Disclaimer/exclusion of liability
32. However, The Fiat Mobile service and the Fiat Mobile application are provided FREE OF CHARGE and "AS IS" and as such are provided with no warranties or representations whatsoever. We and our Mobile application provider EXPRESSLY EXCLUDE to the fullest extent permitted by English law the providing of any WARRANTIES of any kind, either EXPRESS or IMPLIED.
33. Please refer to the disclaimer and comprehensive limitation of liability at conditions 6-10 inclusive of the Fiat website terms.
Intellectual property rights
34. We (and our licensors) retain ownership of all copyright material, trade secrets and other intellectual property rights comprised in the Fiat Mobile application and the Fiat Mobile website. You acknowledge that you have no rights in, or to, the Fiat Mobile application or the Fiat Mobile service, other than the right to use them in accordance with these terms and conditions
35. You may not (and will not assist any other person to) copy, reproduce, transmit, modify, reverse-engineer, reverse-compile or decompile, disassemble, or make derivative works from the Fiat Mobile application and/or the Fiat Mobile website,
36. Please also refer to conditions 4 and 5 of the Fiat website terms and conditions.
Updates
37. We may from time to time send updates of the Fiat Mobile application to your registered mobile phone. If you do not accept and download these updates, you may not be able to continue using the Fiat Mobile service and/or access any new elements of the Fiat Mobile service.
Amendments
38. We reserve the right to alter or amend these terms at any time without notice by posting the modified terms on the Fiat Mobile website and any such modification shall be effective immediately upon posting. Your continued use and access of the Fiat Mobile service will be deemed to be your acceptance of the modified terms.
39. If any of the terms of this licence are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law.
Termination
40. You can terminate your use of the Fiat Mobile service at any time by deleting the application from your mobile phone.
41. We can terminate or suspend your access to all or part of the Fiat Mobile service at any time should you fail to comply with these terms and conditions.
Data protection
42. Please click here for information as to how we will use your personal data.
MYCAR SERVICING TERMS AND CONDITIONS
By committing to a MyCar Servicing Plan when purchasing your new or used Fiat, you will be entitled to receive scheduled servicing of your vehicle at no extra cost for the number and type of service chosen.
Legal Agreement
MyCar Servicing is an agreement made between you, the customer, and Fiat Group Automobiles UK Ltd of 240 Bath Road, Slough SL1 4DX in respect of the vehicle identified in the Validation Certificate.
Scheduled Servicing
When your vehicle is due for a service during the term of this agreement, simply take it to any participating authorized Fiat Service Dealer together with the Validation Certificate and the owner's handbook. The dealer will then perform scheduled servicing items as set out in the owner's handbook in accordance with your chosen option at no additional cost to you.
The scheduled servicing that has been purchased within these plans relates only to the full service schedule of over 10,000 miles per year and in cases of diesel engine versions, with a DPF warning light, the engine oil and filter change will be carried out during each scheduled service, except for Fiat Sedici model.
Transfer
(a) If you sell your vehicle, you can transfer your entitlement to receive any remaining services to the purchaser subject to the purchaser paying a transfer fee of £20 + VAT. Contact AMS on 01753 485280 or by post to AMS, Unit D, Marish Wharf, St. Mary's Road, Langley, Slough, Berkshire SL3 6DA.
(b) If you purchased MyCar Servicing for a new vehicle which has not yet been serviced and unfortunately, you are unable to use the scheduled servicing purchased on that vehicle, you may transfer MyCar Servicing free of charge to an alternative new Fiat vehicle of the same make, model and series purchased from an authorized Fiat Dealer. The scheduled servicing for the alternative vehicle must however, be of the same or higher value as your original MyCar Servicing programme. Where scheduled servicing for the alternative vehicle has a higher value, we will charge you the difference in the cost of the new MyCar Servicing.
Loss of Vehicle
You may also transfer MyCar Servicing as set out in (b) where your vehicle has been stolen, subject to providing evidence of loss.
Further, if you are unable to use the MyCar Servicing programme because your vehicle is subject to a total loss or it is stolen and your vehicle has already had at least one service under the programme, we will refund to you the Residual Value (as defined below) subject to you providing evidence of loss.
Servicing Plan Residual Value = 50% Price Paid x Number of whole years left
Total number of years
Exclusions
(a) MyCar Servicing does not cover labour or parts not included in the maintenance schedule relating to your vehicle. (Additional work not included on the maintenance schedule will need to be paid for separately and will only be carried out with your express consent).
(b) MyCar Servicing will be revoked in cases where:
- a vehicle has been used for racing, trials, rallies, competitive events or for any purpose other than genuine private or commercial use as a motor car or light commercial vehicle.
- a vehicle's mileometer has been tampered with or where identification numbers have been altered or removed.
Where MyCar Servicing is revoked, there shall be no entitlement to reimbursement.
This product is only available at participating dealers.
myFiat card and myRewards Terms and Conditions
1. These terms and conditions govern the use of the reward card known as the “ MyFiat Card” and the associated account known as the “MyFiat Account”.
2. In these terms and conditions: -
“Authorised Dealer” means a dealership authorised by Fiat to sell or service Fiat vehicles and which is participating in the Programme at the relevant time.
“Benefits” means benefits and rewards including but not limited to, discounts off the normal retail price of goods and/or services.
“Fiat Partner” means a third party, including by way of example but without limitation “ The AA”, with whom Fiat has contracted to provide benefits to prospective owners or owners of Fiat vehicles.
“Fiat vehicle” means Fiat branded vehicles and any other brand of vehicle which Fiat includes within the Programme (by a statement or posting to that effect on the “MyFiat Portal) or to which a specific offer or promotion under the Programme is expressed to apply.
“In-dealer Benefits” refer to National In-dealer Benefits and Local In-dealer Benefits and any one or more of them.
“Local In-dealer Benefits” refer to Benefits under the Programme offered by an Authorised Dealer on the basis that they must be redeemed at that Dealer.
“MyFiat Account” means, in relation to a MyFiat Card, the web-based account on the MyFiat Portal used for storing information (including information transmitted by using that MyFiat Card) which relates to benefits earned and redeemed under the Programme and the related transactions entered into by the MyFiat Member holding that MyFiat Card in connection with offers and promotions under the Programme.
“MyFiat Card” means a reward card held by a MyFiat Member for transmitting information relating to transactions entered into by that MyFiat Member in connection with offers and promotions under the Programme and the associated Benefits earned and redeemed by that MyFiat Member.
“MyFiat Member” or “you” or “yours” means a person who has registered for a MyFiat Card and opened a MyFiat Account and who has been issued with a MyFiat Card by Fiat and who continues to hold a MyFiat Account.
“MyFiat Portal” refers to the section of the Fiat.co.uk website on which prospective owners and owners of Fiat vehicles may apply for a MyFiat Card and register and maintain their personal details.
“MyRewards” refers to the pages on the MyFiat Portal where MyFiat Members may apply for the MyFiat Card and review the benefits earned and redeemed on their MyFiat Account.
“National in-dealer Benefits” refers to Benefits under the Programme offered nationally by Fiat on the basis that they must be redeemed at any Authorised Dealer.
“Online Benefits” refer to Benefits under the Programme which are offered on the basis that they may only be redeemed on the websites managed by Fiat or one of the Fiat Partners.
“Preferred Dealer” refers to the Authorised Dealer chosen by the Myfiat Member during the MyFiat registration process (as subsequently amended in accordance with condition 20 below).
“Programme” means a facility made available by Fiat to MyFiat Members under the name “MyRewards” which enables MyFiat Members to accrue benefits provided either by Fiat or by an Authorised Dealer or a Fiat Partner.
“Relevant Specific Terms” has the meaning given in condition 6.
“We”, “us” or “our” or “Fiat” means Fiat Group Automobiles UK Ltd (company registration number 002015514).
3. By registering for a MyFiat Card through the MyFiat Portal you confirm and acknowledge that you: -
a) have read and accept these Terms and Conditions;
b) are an individual resident in the UK, Channel Islands or the Isle of Man;
c) are aged 17 years or over;
d) are the owner of any Fiat vehicle which you register to your MyFiat Account; and
e) will be using your MyFiat Card and your MyFiat Account for purposes which are outside your business trade or profession.
On completion of your registration a legally binding contract (incorporating these terms and conditions) will come into existence between us, which governs your use of the MyFiat Card and the MyFiat Account. The language of this contract is English.
Shortly after completion of your registration as a MyFiat Member we will send you an e-mail confirming that you have joined “MyRewards”. Your MyFiat Card will be sent to you by post at the address which you have given in your on-line application soon after you have joined “MyRewards”.
We will keep a copy of the contract (comprising the computer records showing your registration and your acceptance of these terms and conditions) but this is not available for inspection.
Fiat does not charge any fees to a MyFiat Member for opening or operating a MyFiat Account or for the issue of a MyFiat Card.
4. If an individual owns more than one Fiat vehicle, he/she is entitled to register for a separate MyFiat Card and MyFiat Account for each Fiat vehicle which he/she owns. Only one Fiat vehicle can be registered to a MyFiat Account at any one time.
5. YOUR RIGHT TO CANCEL.
a) You may cancel your contract with us for your MyFiat Account and the MyFiat Card at any time within seven working days from the date your contract is created (see condition 3 above for this date). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To cancel your contract you must notify us in writing:-
i. delivered personally or sent by post to Fiat by, Fiat House, 240 Bath Road, Slough Berks, SL1 4DX (addressed to The Customer Experience Manager);
ii. sent by facsimile to Fiat’s facsimile number at 01753 519 719 ; or
iii. sent by e-mail to contactfiat@uk-central.com.
b) This provision does not affect your statutory rights
6. Fiat and the Authorised Dealers may from time to time each publish promotions and offers as part of the Programme. Any offers or promotions which form part of the Programme, the Benefits available under that offer or promotion and the way in which those Benefits can be earned and redeemed shall be subject to these terms and conditions. In addition, any such offer or promotion published, the Benefits available under that offer or promotion and the way in which those Benefits can be earned and redeemed shall be subject to any separate terms and conditions applicable to that offer or promotion (”Relevant Specific Terms”). If the Relevant Specific Terms conflict with these terms and conditions, these terms and conditions shall prevail to the extent of the conflict.
7. Fiat shall be entitled to determine, in its absolute discretion, which transactions qualify for the Programme and the values of the Benefits that shall apply. The Fiat Partners participating in the Programme may change from time to time. Fiat cannot guarantee the continued availability of the goods and/or services which are the subject of offers and promotions under the Programme in relation to which benefits may be earned or redeemed.
8. Fiat shall be entitled (at its absolute discretion) to amend the Programme or amend or withdraw the offers and promotions which form part of the Programme at any time without notice by posting details of the amendment on the MyFiat Portal. If the Relevant Specific Terms state that the relevant offer or promotion is available for a specified minimum period Fiat will only withdraw the offer or promotion prior the expiry of that minimum period in exceptional circumstances. Your continued use of your MyFiat Card will be your acceptance of the amendment. A list of offers and promotions available to you from Fiat, the Fiat Partners and your Preferred Dealer are detailed in the MyRewards section of the website www.fiat.co.uk/myfiat. Except as provided in conditions 21 and 23, Fiat or the Authorised Dealer shall not amend or remove Benefits which have already accrued to your MyFiat Account at the time the relevant amendment or withdrawal takes effect.
9. Fiat shall be solely responsible for the Benefits offered under any offer or promotion which it publishes on MyRewards and Fiat shall not be responsible for any Authorised Dealer offer or promotion. An Authorised Dealer shall be solely responsible for any offer or promotion which it publishes and the associated Local In-dealer Benefits and an Authorised Dealer shall not be responsible for any Fiat offer or promotion.
10. Contracts which you enter into with Authorised Dealers in connection with any offer or promotion under the Programme are made directly between you and the relevant Authorised Dealer. Consequently Fiat has no responsibility for the delivery, standard, quality or time of performance of any goods and/or services supplied to you under these contracts or the failure of an Authorised Dealer to award a benefit or honour the redemption of a benefit. Fiat will do what it can to ensure that National In-dealer Benefits are redeemed by the relevant Authorised Dealer. Fiat will accept no responsibility for the failure of a Dealer to award or redeem a Local In-Dealer Benefit. Fiat will only accept responsibility for the delivery, standard, quality or time of performance of any goods and/or services supplied to you by Fiat Partners or the failure of a Fiat Partner to award a benefit or honour the redemption of a benefit if the relevant Fiat Partner has not contracted with you directly to supply these goods and/or services and the associated Benefits.
11. In most cases the Benefits which you earn under the Programme should be accrued on your MyFiat Account prior to being redeemed but certain types of benefits (known as “auto-redeem Benefits”) will be added to the MyFiat Account by the Authorised Dealer and redeemed simultaneously during a transaction with the MyFiat Member. Certain Fiat Partners may take time to transmit to Fiat details of Benefits earned or redeemed under the Programme and Fiat is not responsible for any failure, delay or error by a Fiat Partner in notifying Fiat of Benefits earned or redeemed.
12. In order to earn any In-Dealer Benefit you should present your MyFiat Card at the Authorised Dealer to have the relevant transaction details posted onto your MyFiat Account along with the details of the relevant Benefit. In order to earn and redeem any Benefit offered by a Fiat Partner you must follow the relevant procedures stipulated by that Fiat Partner for the Benefit in question.
13. To redeem In-Dealer Benefits recorded to your MyFiat Account, you must advise the Dealer representative before completing your required transaction and present your MyFiat Card.
14. In-Dealer Benefits must be redeemed at an Authorised Dealer.
a) National In-Dealer Benefits can be redeemed at any Authorised Dealer;
b) Local In-Dealer benefits may only be redeemed at the Authorised Dealer which has offered those Benefits to MyFiat Members through the Programme. Local In-Dealer Benefits will only be available to a MyFiat Member if he/she has selected the Dealer in question as his/her Preferred Dealer.
You can only redeem an In-Dealer Benefit at an Authorised Dealer if it is an Authorised Dealer at the time you redeem the benefit.
15. "Online Benefits” can only be redeemed on the relevant website managed by Fiat or the relevant Fiat Partner.
16. Unless obviously implicit in the description of the Benefit or explicitly stated in the Relevant Specific Terms, all Benefits under the Programme may be redeemed only once. If a transaction giving rise to a Benefit under the Programme is cancelled or not completed, Fiat may cancel the relevant Benefit.
17. MyFiat Members may only use one new Fiat vehicle discount, offered under the Programme for each new Fiat vehicle purchase. E.g. Two accrued discounts on a MyFiat Account, each of 10% off the purchase of a new Fiat vehicle, may not be combined on a single purchase to redeem a 20% discount.
18. MyFiat Members may not pool their accrued Benefits on a single transaction under an offer or promotion within the Programme (for example the purchase of new Fiat vehicles e.g. two MyFiat Members each eligible for a 10% discount on the price of a new Fiat vehicle may not combine their discounts in order to receive a 20% on a vehicle purchased by either of them.
19. A MyFiat Member who has more than one Myfiat Account may not pool benefits accrued on more than one MyFiat Account on a single offer or promotion within the Programme.
20. MyFiat Members must advise Fiat of any change in their address, Fiat vehicle ownership (where a Fiat vehicle is registered to the MyFiat Account), details of their Preferred Dealer or contact preferences by amending the relevant details of their MyFiat Card account within the MyFiat Portal.
21. Fiat reserves the right to terminate the Programme at any time by posting a notice of termination on the MyFiat Portal not less than 21 days before it is to take effect. In the event that Fiat exercises its termination rights under this condition: -
a) any Benefits offered by Fiat or an Authorised Dealer which are accrued under the Programme at the time of termination will be available for redemption in accordance with these terms and conditions and any Relevant Specific Terms for a period of 1 year from the date of termination of the Programme (unless it is expressed to lapse earlier under the Relevant Specific Terms); and
b) Any Benefits offered by a Fiat Partner which are accrued under the Programme will automatically lapse.
Termination of the Programme will terminate your use of your MyFiat Account for the purposes of the Programme and your use of your MyFiat Card except to the extent necessary to facilitate redemption of accrued Benefits as set out above.
22. Fiat may temporarily suspend all or part of the Programme and/or the use of MyFiat Cars and MyFiat Accounts to the extent necessary to solve any technical problem or for operational maintenance or to make improvements or for the purpose of ensuring network or information security. Fiat will give advance notice of this on the MyFiat Portal except in the case of an emergency or an urgent technical problem. In such cases, Fiat will aim to restore the service as soon as reasonably practical.
23. Fiat reserve the right to exclude any MyFiat Member from the Programme and to terminate their MyFiat Account and cancel their MyFiatCard:-
a) where Fiat has good reason for believing he/she has violated any material provision of these terms and conditions or the Relevant Specific Terms and, if the violation can be remedied, Fiat has first given not less than 5 days notice of the violation to the MyFiat Member requiring it to be remedied and the MyFiat Member fails do so;
b) he/she repeatedly breaches any of these terms and conditions and/or any Relevant Specific Terms in a manner that reasonably justifies an objective opinion that their conduct is inconsistent with their having the intention or ability to give effect to such terms;
c) if no benefits have been earned or redeemed during the preceding 12 months; or
d) for any other good reason .
Fiat has the right (in advance of or without exercising such right of termination) to disable any access code, username, password or other information provided to a MyFiat Member at any time if, in Fiat’s reasonable opinion, any of the circumstances in paragraphs (a) to (d) above apply to that MyFiat Member.
24. The MyFiat Member may terminate his MyFiat Card on not less than 5 days notice by giving written notice to that effect to Fiat.
25. On termination of your MyFiat Card and My Fiat Account all accrued Benefits under the Programme will be automatically cancelled except in the circumstances stated in condition 21 (a) above. References in these terms to “termination” of a MyFiat Account, include Fiat removing the functions of that Account which relate to use of the related MyFiat Card and the recording/viewing of benefits earned and redeemed but otherwise continuing to make the MyFiat Account available for other Fiat authorised use outside the Programme.
26. The value of Benefits on your MyFiat Account are not normally transferable. MyFiat Members may only transfer a benefit accrued to their MyFiat Account under the Programme, to a third party where expressly permitted to do so under the Relevant Specific Terms. A Benefit can only be redeemed in accordance with the Relevant Specific Terms. No benefit offered under the Programme has any redemption value except as provided within the Relevant Specific Terms or any cash equivalent. If you change your Preferred Dealer, you will not be able to earn any Local In-Dealer Benefits offered by your previously nominated Preferred Dealer or redeem any Local In-Dealer Benefits which you have accrued in relation to your previously nominated Preferred Dealer.
27. All Benefits under the Programme are offered solely to current owners of Fiat vehicles unless otherwise stated in the Relevant Specific Terms. When you cease to be the owner of the Fiat vehicle registered to your MyFiat Account all accrued Benefits under the Programme which are specific to that vehicle will lapse.
28. A Benefit will not have accrued under the Programme unless all applicable conditions for accrual (as set out in the Relevant Specific Terms) have been satisfied at the relevant time.
29. MyFiat Cards are our property and must be returned to us at our request or destroyed by you when no longer valid for use. You are responsible for your MyFiat Card and, if the card is lost or stolen or you think an unauthorised person knows any security code, password or account number, you should immediately contact Fiat by post addressed to at The Customer Experience Manager, Fiat House, 240 Bath Road, Slough Berks, SL1 4DX or call The Fiat Experience Centre (on 00800 3428 0000 select option 2), or e-mail contactfiat@uk-central.com.
30. Law and Jurisdiction. These terms and the Relevant Specific Terms shall be governed by and construed in accordance with English Law and the English Courts shall have jurisdiction to resolve any disputes between you and us in relation to your MyFiat Card, your MyFiat Account, the Programme and Benefits under the Programme. If any part of these terms or any Relevant Specific Terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms will not be affected.
31. Data Protection . Your personal data which is recorded in relation to your MyFiat Card, your MyFiat Account and your participation in the Programme will be passed to Authorised Dealers and relevant Fiat Partners. The data will be used to facilitate and record the earning and redemption of Benefits under the Programme. Please click here to go to our Privacy Policy for more information as to the use of your personal data.
32. Complaints. Complaints about the Programme and the earning and redemption of benefits under can be made by e-mail or telephone to The Fiat Experience Centre (on 00800 3428 0000 select option 2), or e-mail contactfiat@uk-central.com. We will respond to complaints from MyFiat Members as quickly as possible and we will use our best efforts to find a satisfactory solution to these complaints in a way in which the MyFiat Member could reasonably be expected to be satisfied. This obligation does not apply to vexatious complaints (i.e. complaints which are clearly unsubstantiated or malicious). We will have the final decision as to whether any individual transaction qualifies under the Programme and/or the value of the applicable benefits but if you provide us in good time with reasonable documentary evidence in support of your complaint we will consider this carefully when reaching our decision.
33. Website. Your use of the MyFiat Portal and your MyFiat Account is subject to the general terms and conditions. In order to access the MyFiat Portal and your MyFIat Account, you will need to maintain at your own cost a computer with the appropriate internet access. It is your responsibility to ensure that any equipment used by you to connect to or use the MyFiat Portal and your MyFiat Account is operative and connected and used in accordance with any instructions, safety and security procedures applicable to the use of that equipment and/or the standards that Fiat has notified to you.
34. Notices. When using the MyFiat Portal and your MyFiat Account, you accept that communication with us will be mainly electronic. We will contact you by e-mail (at the address provided by you on the MyFiat Portal or provide you with information by posting notices on the MyFiat Portal. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Notice will be deemed received by you and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the e-mail address specified on your MyFiat Account.
All notices given by you to us must be given to Fiat sent by post addressed to the Customer Experience Manager, Fiat House, 240 Bath Road, Slough Berks, SL1 4DX or by e-mail to contactfiat@uk-central.com.
35. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. We will give not less than 21 days notice of any such change by posting details of the change on the MyFiat Portal. Your continued use of your MyFiat Account and your MyFiat Card will be acceptance of the revised terms and conditions. Any changes will not affect Benefits accrued to your MyFiat Account at the time the change takes effect.
MyFiat Card List of Non-Participating Dealers
- All service-only dealers
- Wentane Stockton-on-Tees
- Wilsons of Epsom
Click here to download myFiat and myRewards Terms and Conditions.