1. Is the online purchase safe?
Yes, absolutely. We regularly update our security measures and our site includes SSL as a minimum standard.
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2. What is the total price of the new car?
The total price for the 500 Pink is £11,700. The deposit to order the car will be £1000 which will be deducted from the price of the car when you come to pay the balance in full.
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3. Where can I find information on the car's specifications?
You can view the car’s specifications within the 500 Pink car configurator section of the website. You’ll also find detailed information in the 500 Pink PDF file, downloadable from the ‘About the car’ section.
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4. How do I order my Fiat 500 PInk?
Ordering a 500 Pink is easy. First you need to configure the car you want at www.fiat.co.uk/500pink and then, follow the simple ordering steps online.
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5. At what stage do I commit to buy the car?
Before your order request goes through, you’ll be asked to confirm that you have read our terms & conditions and that all your purchase details are correct. Click confirm, and your deposit is sent.
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6. At what point am I committed?
By placing an on-line order, you will be offering to purchase your chosen vehicle at the price indicated on our website. After you submit an online order, we will give you a reservation reference number and send confirmation details of your order in an e mail.
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7. Once I've paid my deposit, what happens next?
We’ll keep you informed via email or SMS of every stage of your 500 Pink order and registration, including actions that we need you complete such as signing the registration certificate. You’ll also be able to track your order online by logging in to your ‘order account’.
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8. When and how do I pay the balance?
Approximately 2 weeks after you’ve placed your order, your car should be ready for registration. It is now that you’ll need to pay the balance in full.
We’ll make contact and ask you to log in to your 500 Pink account. Here, you’ll be taken through the final payment process step by step, paying the full amount for the car by credit card or debit card, minus your deposit. You’ll have seven days to make the payment. So, please remember to get in touch with your bank to make sure everything is organised in advance. At the moment of payment, please make sure that you have the register keeper’s details to hand.
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9. What if I change my mind?
You will not be able to change the specification of your car. However, if you are a consumer (ie; a natural person acting outside your business) you have the right to cancel your order and obtain a refund of the purchase price in accordance with the Consumer Protection (Distance Selling) Regulations 2000, provided that you notify us in writing no later that 7 days after your vehicle is delivered.
If you cancel your contract in accordance with these regulations, you must:
a) retain possession of the vehicle and take reasonable care of it when it is in your possession; and
b) return the vehicle to a dealer designated by Fiat at your own cost or, if you do not return it, you must make the vehicle available for collection by Fiat at your own premises and pay the costs which we incur in collecting it.
If you wish to cancel the contract in accordance with the Consumer Protection (Distance Selling) Regulations 2000, please write to us at Customer Service, Fiat Group Automobiles UK Ltd, 240 Bath Road, SL1 4DX, Slough. Alternatively you can send an e-mail to fiat500pink@uk-central.com
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10. Would Fiat accept other forms of payment?
We are unable to accept other forms of payment such as part exchange vehicles or payments via third party finance companies.
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11. When will I get my new car?
We expect for your car to be available for delivery approximately seven weeks after you submitted your order on the website. This timescale is dependent on the timely return of necessary documentation from yourself, in particular the vehicle registration certificate and insurance certificate.
Once your car has been registered, we will be in touch to agree a convenient date (Monday – Friday) when we can deliver your car to your door. As a valued customer, we’ll keep you up to date with every step of the process as your new baby passes through its journey to your door.
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12. Who do I call if I have any questions regarding my order?
If you have any questions, please email us at fiat500pink@uk-central.com or call us on 00800 3428 0000, selecting option 2. We’ll be happy to help.
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13. Does my car come with a warranty?
Yes, your vehicle will be supplied with a 24 month manufacturer’s warranty and a third year dealer warranty covering the defects due to faulty materials or workmanship during manufacture. Please refer to Fiat Aftercare booklet for applicable terms and conditions.
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